Sr. Technical Support Specialist Job in 6sense

Role Responsibilities

• Analyze, track, and resolve customer issues efficiently, ensuring high levels of client satisfaction.
• Use SQL, spreadsheets, and ad hoc analysis to examine and resolve data-related queries.
• Offer alternative solutions when needed and effectively communicate them to customers.
• Maintain a comprehensive understanding of product architecture, technical components, and application functionality.
• Contribute to the creation of training materials for product troubleshooting and usage.
• Develop and document troubleshooting procedures for new product features.
• Communicate clearly with customers, support team members, and other internal teams.

Preferred Skills & Experience

• 5 8 years of customer support experience for software applications.
• At least 5 years of experience with SQL and database management.
• Proficiency with Marketing Automation Platforms (MAP) and CRM tools like Salesforce.
• Strong communication skills (both verbal and written) with the ability to build relationships and explain technical concepts to non-technical audiences.
• Ability to thrive in a team environment and work toward aggressive goals.
• Capable of working independently with strong prioritization and multitasking skills.
• Experience with Google Analytics is a plus.
• Familiarity with Salesforce integrations is advantageous.
• Experience in a SaaS environment is highly desirable.
• Knowledge of ticketing systems such as Zendesk and JIRA is beneficial.

Our Benefits
As a full-time employee, you ll enjoy a range of benefits:

• Comprehensive health coverage, paid parental leave, and generous PTO and holidays.
• Quarterly self-care days to help you recharge.
• Stock options for long-term financial growth.
• Remote work flexibility, with equipment and support for seamless collaboration.
• A growth-focused culture, with access to LinkedIn Learning and various development initiatives.
• Employee well-being programs, including quarterly wellness sessions and activities that celebrate diversity and inclusion.

At 6sense, we prioritize well-being, personal growth, and creating a supportive and inclusive workplace for all.