Customer Support Executives Job in A1 Future Technologies Pvt. Ltd
Customer Support Executives
A1 Future Technologies Pvt. Ltd
4+ weeks ago
- Kolkata, West Bengal
- Not Disclosed
- Full-time
Job Summary
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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