Field Service Engineer Job in Abb India

Job Title: Field Service Engineer

About ABB:

At ABB, we are dedicated to addressing global challenges. Our core values care, courage, curiosity, and collaboration are the driving forces behind our commitment to creating sustainable solutions. We focus on diversity, inclusion, and equal opportunities, empowering everyone to be a part of a transformative future.

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Reports to: Service Operations Manager

Your Role and Responsibilities:

As a Field Service Engineer, you will be responsible for executing service work with low to medium complexity according to work instructions, ABB standard processes, quality standards, and safety guidelines. You will be delivering quality customer service to ensure customer satisfaction and, in close collaboration with customers and other ABB teams, take actions to identify new Service business opportunities for ABB.

This position is within ABB's Motion Business for the Service division, based in Ahmedabad, India.

Work model: On-site #LI-onsite

Key Responsibilities:

• Contribute to customer satisfaction by executing service work according to customer orders and expectations.
• Understand the sense of urgency and take proper care in handling your direct area of responsibility.
• Perform entry-level field service tasks, identify technical problems, and analyze issues through remote or on-site activities for service categories and products you are certified to perform.
• Prepare material lists for service activities and ensure that all materials, parts, and equipment are available and meet the appropriate quality standards for the service activities.
• Prepare documents and customer reports to be signed by the customer representative and utilize all relevant tools for documentation.
• Troubleshoot simple equipment failures and make recommendations to avoid repeat issues in the future.
• Proactively execute work with a first-time right approach to ensure the job is done on time and meets quality standards.

Qualifications for the Role:

• Education: Degree in B-Tech/BE - Electrical or Electronics.
• Experience: Minimum 2 to 6 years of experience with Low/Medium Voltage Drives, VFD drives, and LCI.
• Experience with Installation & Commissioning of VFD Drives and Field Service.
• Travelling is mandatory for this role.
• Strong technical support skills for field service activities.
• Ability to work under pressure and handle critical customer-facing situations.

More About Us:

ABB Motion Services serves customers globally, offering innovative services to maximize performance, uptime, and energy efficiency throughout the lifecycle of electrical motion solutions. Electrical motion is applied in a variety of industries, cities, infrastructure, and transportation, playing a pivotal role in the energy revolution.

At ABB Motion, we are committed to driving innovations through digitalization and making a meaningful difference for our customers and partners every day. Our people and culture are the foundation of our success, helping to keep the world turning while saving energy every day.