Is Support Process Specialist Job in Abb Ltd

About ABB

At ABB, we are committed to addressing global challenges through sustainable solutions. Our core values care, courage, curiosity, and collaboration are integral to our mission. We focus on diversity, inclusion, and equal opportunities to empower everyone to create a better future. Join us and write the next chapter of your ABB story.

Position:

IS Support Process Specialist

Location:

Vadodara, India

Division:

Motion Large Motors & Generators

Reports to:

IS Manager

Work Model:

#LI-onsite

Your Role and Responsibilities

As an IS Support Process Specialist, you will play a key role in supporting ABB's organizational vision and strategic direction. You will be responsible for defining, managing, and monitoring processes to meet the requirements for Information Systems (IS) services. You will plan, measure, and improve all aspects of IS services, ensuring that processes are effective, efficient, and aligned with business objectives.

Your role will involve collaborating with cross-functional teams to enhance organizational effectiveness and contribute to the success of the Motion Large Motors & Generators division. This is a dynamic, hands-on role that requires a strong understanding of IT processes and service delivery.

Key Responsibilities:

Process & Service Management:

• Define and describe IT processes and services, including their relationships, dependencies, and business value.
• Maintain and update all service-related information within the service management tool.

Process Documentation & Improvement:

• Prepare and maintain process documentation for system services, ensuring all users have clear guidelines on the effective use of services.
• Take proactive action to ensure that targets are met within established safety and quality procedures.

Consultation & Support:

• Provide consultation and advice to support the installation or changes to IS services, ensuring the effective execution of changes.
• Ensure IS services are delivered according to agreed Service Level Agreements (SLAs), on time, within budget, and meeting quality standards.

Measurement & Reporting:

• Apply and execute measurement and reporting practices to enable planning, controlling, reviewing, and auditing services.
• Monitor and evaluate services to ensure agreed Key Performance Indicator (KPI) targets are met.

Process Optimization & Implementation:

• Identify, propose, and implement process improvements to enhance service delivery.
• Support the implementation of new IS processes and services.

Qualifications for the Role:

Educational Requirements:

• Bachelor's Degree in Commerce/IT or a related field.
• Certifications like CCNA & ITIL are required.

Experience:

• 3-5 years of hands-on experience in IS processes, system development, and process optimization.
• Experience in data analytics and project management is a plus.

Skills & Attributes:

• Strong communication skills in English, both verbal and written.
• Ability to analyze and optimize IS processes for improved organizational efficiency.
• A solid understanding of IT service management and the ability to implement continuous improvement initiatives.

About ABB s Large Motors and Generators Division

The Large Motors and Generators Division offers a comprehensive product portfolio of large AC motors and generators. From general-purpose designs to highly customized synchronous motors and high-voltage induction motors, we deliver high efficiency, reliability, and availability for industries across the globe. This division serves some of the toughest and most demanding environments, including power generation, marine, oil and gas, mining, and data centers.

Why ABB?

ABB is a leader in innovative, sustainable technologies that power industries around the world. Joining us means being part of a collaborative, inclusive environment where your work will directly impact the future of energy, automation, and industrial performance. If you're ready to drive innovation and make a real difference, ABB is the place for you.