Operations Management (run Services) Job in Abb

Company Overview:

At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive.

Role Summary:

We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges.

Key Responsibilities:

• Operational Management:
  • Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability.
• Technical Expertise & Troubleshooting:
  • Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues.
• Performance Optimization:
  • Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality.
• Compliance & ITIL Processes:
  • Ensure compliance with ITIL processes, security standards, and corporate policies across all applications.
• Vendor Management & SLA Definition:
  • Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations.
• Process Automation:
  • Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services.
• Onboarding of Applications:
  • Support the onboarding of applications, ensuring seamless transitions into RUN Services.
• KPI Monitoring & Reporting:
  • Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives.

Qualifications & Requirements:

• Experience:
  • 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments.
• Technical Expertise:
  • Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions.
• ITIL Knowledge:
  • Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management.
• Troubleshooting & Problem Solving:
  • Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues.
• Certifications (Preferred):
  • Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus.
• Scripting & Automation Skills:
  • Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements.
• Communication Skills:
  • Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders.
• High-Pressure Performance:
  • Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence.

Why ABB?

At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.