Application Tech Support Practitioner Job in Accenture India

Application Tech Support Practitioner

Accenture India 4+ weeks ago

• Bengaluru, Bangalore Urban, Karnataka
• Not Disclosed
• Full-time

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Job Summary Role Overview: As an Application Tech Support Practitioner, you will serve as the primary interface between clients and the systems or applications they use. Your role is crucial in ensuring the smooth operation of world-class systems by using your excellent communication skills and deep product knowledge to address client issues. You will be responsible for diagnosing problems, formulating solutions, and maintaining a high level of customer satisfaction. Key Responsibilities: Build and maintain a strong knowledge base to support the team and clients effectively. Actively participate in problem-solving discussions to address complex issues. Provide timely and effective resolutions to client problems and technical inquiries. Ensure a high level of customer satisfaction by delivering excellent service and support. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Identify priority issues and escalate them to appropriate teams for quick resolution. Contribute to the development, refinement, and improvement of support processes. Continuously update and expand your product knowledge to stay current with evolving technologies and industry trends. Required Skills: Must-Have: Expertise in Service Desk Quality Management. Strong understanding of ITIL framework and incident management processes. Proficient in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills to interact with clients and teams. Desirable Skills: Familiarity with IT service management tools such as ServiceNow or Remedy. Qualifications & Experience: 0-2 years of experience in Service Desk Quality Management or a similar role. 15 years of full-time formal education (equivalent to a bachelor s degree or higher). Additional Information: This position is based in Bengaluru. A commitment to quality and a customer-centric mindset are essential for success in this role.

Experience Required :

0 to 2 Years

Vacancy :

2 - 4 Hires

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