Customer Contact Comms Associate Job in Accenture India

Job Title: Customer Contact Comms Associate

Location: Gurgaon

Qualifications: BBA, BCom, or Any Graduation

Experience Required: 1 to 3 Years

Language Requirement: English Proficient

About Accenture

Accenture is a global professional services company with expertise in digital, cloud, and security. With 699,000+ employees across 120+ countries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services leveraging innovation to drive transformation.

Visit us at www.accenture.com

Role Overview

As a Customer Contact Comms Associate, you will be part of Accenture s Finance Operations vertical, responsible for Service Desk Voice Support. Your role includes handling customer queries, resolving disputes, and ensuring smooth service desk operations through voice-based interactions.

This is a help desk role requiring ticket resolution, issue diagnosis, and troubleshooting customer incidents.

Key Responsibilities

• Customer Support & Issue Resolution
  • Handle voice-based service desk operations, responding to customer queries.
  • Manage ticketing system to log, track, and resolve issues efficiently.
  • Troubleshoot customer incidents and coordinate with relevant teams for resolution.
  • Ensure SLAs are met while resolving customer queries.
• Dispute Resolution
  • Investigate and resolve customer disputes related to invoices, payments, and credit notes.
  • Work with internal teams (Sales, Customer Service, Accounts Receivable) to resolve issues.
  • Maintain accurate documentation of dispute cases.
• Customer Communication
  • Act as the primary point of contact for customer disputes and inquiries.
  • Provide timely updates on dispute status and resolution.
  • Escalate complex disputes to appropriate levels when needed.

What We re Looking For

• Skills & Attributes:
  • Adaptability & Flexibility Handle changing priorities.
  • Problem-Solving Skills Analyze issues and find effective solutions.
  • Attention to Detail Ensure accuracy in dispute resolution and documentation.
  • Ability to Perform Under Pressure Manage multiple queries efficiently.
  • Strong Client Relationship Skills Maintain professionalism and customer focus.

Work Environment & Scope

• Work Type: Individual contributor within a team.
• Decision Impact: Affects own work with moderate guidance from supervisors.
• Reporting Structure: Reports to direct supervisors and collaborates with cross-functional teams.
• Shift Requirement: Rotational shifts may be required.

Why Join Us?

• Work in a fast-paced global environment with career growth opportunities.
• Gain experience in customer service, dispute resolution, and service desk operations.
• Collaborate with top professionals and enhance your problem-solving skills.