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BriefCase

Inbound Sales Representative Associate Job in Accenture India

Inbound Sales Representative Associate

Accenture India 4+ weeks ago
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Job Summary The Associate role in Next Generation Customer Operations - Service Desk Non-Voice Support at Accenture focuses on managing and resolving customer queries, complaints, and escalations while ensuring customer satisfaction. Key Responsibilities: Manage customer queries via email and chat, ensuring prompt and effective resolution. Address escalations and complaints to provide the best resolutions within defined SLAs. Close faults and complaints accurately and efficiently. Build and maintain positive customer relationships by delivering excellent customer service. Solve routine problems using precedent and general guidelines. Work as an individual contributor within a team and adhere to assigned tasks and instructions. Be flexible to work in rotational shifts if required. What Accenture Looks For: Skills Required: Customer Service Management: Strong ability to manage and resolve customer issues effectively. Adaptability and Flexibility: Open to changes and capable of handling different situations. Agility for Quick Learning: Fast learner, capable of adapting to new processes and tools. Ability to Perform Under Pressure: Maintain quality service even in high-pressure scenarios. Commitment to Quality: Deliver consistent, high-quality customer support. Written and Verbal Communication: Proficient in English with strong communication skills. Qualifications and Experience: Educational Requirement: Any Graduation. Experience: 1 3 years in a customer service or similar role. Language Proficiency: English - Proficient.
Qualification :
Any Graduation.
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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