Infra Tech Support Practitioner Job in Accenture India

Job Title: Infra Tech Support Practitioner

Location: Bengaluru

Educational Qualification: 15 years of full-time education

Experience Required: Minimum 3 Years

Role Overview

As an Infra Tech Support Practitioner, you will be responsible for technical support, maintenance, and troubleshooting of production and development systems. This role involves working with various platforms, networks, and operating systems, providing L1 and L2-level troubleshooting, and ensuring seamless system operations.

You will support and implement technology at the OS level across servers and networks while ensuring adherence to defined operational models and processes.

Key Responsibilities

• Technical Support & Troubleshooting
  • Provide ongoing technical support and maintenance for production and development systems.
  • Troubleshoot Cloud Unified Communication Operations and related server/network issues.
  • Perform L1 and L2 (basic and intermediate) troubleshooting to resolve technical challenges.
  • Ensure timely resolution of technical issues to maintain business continuity.
• Infrastructure & Operations Management
  • Manage hardware/software support across different platforms.
  • Implement technology solutions at the OS level for various vendors/brands.
  • Collaborate with cross-functional teams to diagnose and resolve system/software problems.
• Documentation & Knowledge Sharing
  • Document troubleshooting steps and solutions for future reference.
  • Provide training and guidance to junior team members.
  • Participate actively in team discussions and contribute solutions to technical challenges.
• Continuous Learning & Best Practices
  • Stay updated on industry trends, best practices, and emerging technologies.
  • Apply knowledge of the ITIL framework for effective service management.

What We re Looking For

• Must-Have Skills:
  • Proficiency in Cloud Unified Communication Operations.
  • Strong understanding of network protocols and communication technologies.
  • Experience in troubleshooting and resolving technical issues efficiently.
  • Knowledge of server and network hardware components.
• Good-to-Have Skills:
  • Familiarity with the ITIL framework for service management.

Work Environment & Expectations

• Independently perform tasks and become an SME (Subject Matter Expert).
• Contribute to problem-solving and innovative solutions in team discussions.
• Ensure smooth infrastructure operations and technical issue resolution.
• Engage in continuous learning and stay updated on industry best practices.

Why Join Us?

• Work on cutting-edge cloud and network technologies.
• Collaborate with top professionals in a global environment.
• Enhance your skills and grow in a challenging, fast-paced role.