Team Leader - Accounts Receivable (call Center) Job in Access Healthcare Services Pvt Ltd.

Responsible for supervising the team to work on assigned cases

Monitor Team's production and SLA delivery

Keep a record of client KPIs and team's performance against the KPIs

Monitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer

Provide subject matter expertise on Accounts Receivable processes

Manage and handle effectively escalations raised by the clients

Provide mentorship, training and coaching to the team

Adhere to organizational policies and procedures

Lead by example by demonstrating the highest standards of ethical behavior

Monitoring and reporting team performance as needed

Keep the Standard Operating Procedures updated and establish due control mechanisms

Work with quality and business transformation team to identify, recommend and implement process improvement projects

5 to 8 years of revenue cycle service delivery management experience

Account team leadership experience leading 50+ individuals

Demonstrated expertise in problem-solving and revenue cycle transformation (for e.g. improvement in % of collections, growth of the client account team size etc.)

Performance record of achievement with great people management & leadership skills

Strong knowledge of US revenue cycle management for Physician Practices and Hospitals

Proven track record in problem solving and improving process efficiency through strong analytical and problem solving skills

Excellent written & verbal communication skills

Strong leadership skills with an ability to motivate direct reports

Develop the team's talent, drive employee retention and engagement