Director-professional Services Job in Accops Systems

Position Title: Director Professional Services

Location: Pune

Experience: 12+ years

Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Company: Accops Systems Pvt. Ltd.

A leading provider of secure workspace access and Zero Trust-based application delivery solutions, empowering enterprises to enable secure and seamless remote work.

Role Overview:

Accops is seeking a seasoned Director Professional Services to lead and drive the end-to-end delivery of professional services engagements across clients and geographies. This is a leadership role requiring strong technical knowledge, project governance, customer engagement, team leadership, and strategic execution skills. The ideal candidate will combine a customer-centric approach with deep experience in IT services and virtualization technologies.

Key Responsibilities:

• Lead and manage the delivery of professional services projects, ensuring timely, high-quality, and cost-effective execution in line with business objectives and customer expectations
• Oversee multi-client, multi-location project portfolios, balancing resource allocation, timelines, and budgets
• Implement and track key performance indicators (KPIs) to ensure delivery excellence and continuous improvement
• Build, mentor, and inspire a high-performing team of consultants, project managers, and technical specialists
• Identify skill gaps, design and execute training programs to develop internal team capabilities
• Act as a senior escalation point for critical customer issues, ensuring swift and effective resolution
• Drive stakeholder engagement, building strong relationships with customers to ensure satisfaction, retention, and future growth opportunities
• Collaborate cross-functionally with Sales, Presales, Customer Success, Development, and Product Management teams to ensure aligned execution
• Regularly assess and improve delivery methodologies, tools, and operational processes to drive efficiency, scalability, and repeatability
• Contribute to solution design, deployment, and configuration in line with Statements of Work (SoWs)
• Manage change requests in SoWs in coordination with customers and the Product Engineering team
• Travel to client sites as required for project execution, review meetings, and relationship management

Technical Skills & Experience (Mandatory):

• Proven track record of managing large-scale IT service delivery and project portfolios
• Deep understanding of Virtualization Technologies (Accops, Citrix, Omnissa) and Zero Trust Security frameworks (e.g., IAM, ZTNA)
• Strong command of project governance, resource management, and budget control
• Ability to map complex business requirements to technical solutions
• Excellent communication, stakeholder management, and conflict resolution abilities
• Certifications such as PMP, ITIL, or similar are a strong plus

Preferred Attributes:

• Strategic thinker with a hands-on execution mindset
• Passion for mentoring and developing talent
• Ability to thrive in a fast-paced, customer-driven environment
• Focused on operational excellence, process standardization, and automation

Soft Skills & Behavioral Competencies:

• Excellent verbal and written communication skills
• Proactive and self-motivated
• Strong analytical and logical reasoning
• Flexible and adaptable to evolving business needs
• Exceptional multitasking and organizational abilities
• Collaborative team player with strong leadership qualities