Application Support Executive Job in Acesocloud

Responsible for managing the resolution of application and system issues that arise across a business. An Application Support job description seeks candidates with both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks under pressure.

Responsibilities:

• Possessing advanced knowledge of operating systems, devices, applications and software
• Providing technical support to internal teams and external clients as required
• Assisting with systems integrations
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Managing coordination at a local and international level where required
• Delivering regular and customised training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organisation s systems
• Developing reports for teams across the business

Requirements:

• Knowledge in MongoDB or any other Database is a must
• Working experience in Javascript
• Experience in HTML, Tomcat Server
• Working experience in Shell Scripting
• Production support experience
• Willing to work in US shift.
• Willing to develop indepth knowledge of an organisation s computing systems
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer service and relationship management experience
• Critical thinking skills

Experience:

Min 1 year Max 3 years

Location:

Bhubaneswar

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