Data Architect Job in Acqueon

Position Title: Data Architect

Department: R&D Engineering

Location: Bangalore

Experience: 15+ Years

Industry: SaaS / Conversational Engagement / Customer Experience Technology

About Acqueon:

Acqueon is a leading provider of conversational engagement software that enables customer-centric enterprises to proactively engage with their customers across voice, messaging, and email channels. By leveraging a powerful data platform, predictive models, and intelligent workflows, we help brands enhance customer experience, improve collections, and drive revenue growth. With over 200 global clients, Acqueon is at the forefront of AI-powered customer engagement.

Role Overview:

We are seeking a visionary and technically hands-on Data Architect to lead the development of enterprise-scale data platforms and engineering solutions. You will work closely with Product Owners, Engineering Leadership, and cross-functional teams to define and execute a strategic technology roadmap aligned with Acqueon s business goals.

As a key member of our R&D team, you ll lead the design and development of highly scalable, low-latency, fault-tolerant data systems, while mentoring top-tier engineering talent and driving high-impact product features.

Key Responsibilities:

• Architect & Lead: Design and lead development of scalable data architectures and solutions supporting real-time and batch processing, analytics, and enterprise applications.
• Strategic Ownership: Define and implement the data strategy, technology roadmap, and long-term architecture vision for Acqueon s platforms.
• Leadership: Manage and mentor a team of senior developers and engineers, fostering innovation, ownership, and delivery excellence.
• Cross-functional Collaboration: Work with Product, Sales, Engineering, and Customer teams to align on feature development and delivery strategy.
• Project Management: Oversee the end-to-end delivery of complex features, ensuring adherence to timelines, scalability, and quality standards.
• System Design: Review architecture and design for robustness, performance, and fault tolerance, including multi-region, high-availability setups.
• R&D Enablement: Collaborate with international R&D teams and align development efforts across global product initiatives.
• Innovation & Optimization: Drive architectural decisions, recommend performance improvements, and ensure best practices for enterprise-scale data solutions.

Required Skills & Experience:

• Education: Bachelor s or Master s in Computer Science, IT, or related field.
• Experience: 15+ years in software development and data architecture, with leadership experience in managing engineering teams.
• Architecture Expertise: Proven experience in designing scalable, concurrent, distributed, and highly available data systems.
• Database Proficiency:
  • Strong in SQL/NoSQL databases
  • Experience with MS SQL, Aerospike, DynamoDB, Snowflake
  • In-depth knowledge of micro-partitions, cluster keys, warehouse cloning, time travel in Snowflake
  • Strong in writing and tuning complex stored procedures
• ETL & Pipelines:
  • Experience in building ETL pipelines and integrating data from S3, Kinesis Streams, APIs
• Cloud & DevOps:
  • Strong understanding of Docker, AWS, and cloud-native deployment architectures
  • Setting up multi-region resilience, disaster recovery strategies
• Technologies:
  • Elasticsearch, AWS data services, container orchestration
• Big Data & Analytics: Exposure to analytical processing and statistical modeling is a plus
• Leadership: Strong project management skills, stakeholder engagement, and team mentoring experience

Preferred Qualifications:

• Background in customer engagement, VDI, Cybersecurity, or Secure Access technologies
• Previous experience working with distributed R&D and product teams
• Knowledge of Acqueon, Citrix, VMware, Omnissa platforms is a plus
• Certifications in AWS, Snowflake, or similar technologies are an advantage

Soft Skills & Behavioral Traits:

• Strong verbal and written communication skills
• Strategic thinking with hands-on execution ability
• High accountability and ownership mindset
• Ability to work in a fast-paced, dynamic, startup-like environment
• Comfortable with ambiguity and context-switching
• Team player with the ability to lead by influence and collaboration

Why Join Acqueon?

• Be a part of a fast-growing, AI-driven SaaS company disrupting the customer engagement space
• Work on cutting-edge technologies with global product teams
• Ownership of end-to-end solutions and ability to shape the data platform of the future
• A culture that promotes innovation, agility, and career growth