It Support Job in Acz Global Pvt Ltd

Roles and Responsibilities

Your key responsibilities

• Oversee all help desk activities including Licensing and Product enquiries
• Reporting & Business Intelligence: Translate key Stakeholders requirements into reporting deliverables. Develop performance metrics using Power-Bi and Excel
• Oversee key vendor portals, manage/control access, assignment of software license keys, removal of license keys, monthly clean-up, license usages and metrics reporting

Skills and attributes for success

To qualify for the role, you must have

• Basic experience in a software asset management environment
• Basic software licensing experience
• High level of attention to detail alongside accurate data entry skills
• Great customer service and communication skills

Ideally, you ll also have

• Minimum 1-year previous support experience within an IT support environment or similar role supporting customers
• Experience with using Microsoft Office 2010 (2013) with emphasis on MS Outlook, MS Word, MS Excel and MS PowerPoint
• PowerBI knowledge would be a plus

What we look for

• To be successful in this role, you must be an intelligent self-starter with a positive can-do attitude who takes ownership and responsibility of their work
• You should be able to work effectively in a home/remote office environment
• You should enjoy learning new things in a rapid changing international environment with many deliverables and competing priorities and stakeholders
• You will be someone willing to constructively challenge, yet reach a positive balance with EY s best interests at the core of your decision making
• You should have truly excellent communication skills, able to confidently and concisely communicate with a wide range of people, roles and seniorities