Support Agent Associate Job in Acz Global Pvt Ltd

Roles and Responsibilities

Deal with all Level 1 queries for Canvas Client Portal within SLA, using Phones, Email and livechat

Escalate level 2 issues to the next level with all relevant documentation and troubleshooting.

Proactively identify ways to improve the operational support model and work with the lead to implement these.

Enrolment

Adding users and companies related to EY Canvas Client Portal

Thorough understanding of the Client Portal registration system and different logs that are captured

Skill set requirements:

Excellent customer service skills

Good communication skills with the ability to professionally communicate at all levels of the organization

Excellent written and verbal communication

Eye for detail and ability to apply knowledge gained when dealing with issues and communicating status clearly to the end user - not just scripted response

Strong Analytical skills

Strong troubleshooting skills

Basic technical knowledge of internet and related systems

Basic understanding of ticket documentation would be preferred