L3 Support Engineer Job in Adiinfi

Experience Required:2 to 4 Years
Job Location:Remote
Shift Timings:Regular Shift (Mon Fri)

Technical responsibilities:

• Candidate will be responsible to provide L3 Support to the customers, L1 and L2 teams and help developer team to sort out problems and find out solutions
• Monitor and provide support to production streams and provide expert knowledge on all workflow designs for supported applications.
• Take ownership on customer reported issues and analyze problems by using your logical and analytical abilities and provide solutions.
• To the point and good communication over verbal and written to understand the problems reported by customer and bridge between Dev, customer and L1/L2 engineers
• Perform remote software firmware updates of devices and small technical fixes in the applications
• Get involved in bug fixing, analysis of RMA units and do RCAs, fill in RCA sheets (D8/D5 forms).
• Work on scripting and data analysis tooling to collect and analyze the data
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues with SLAs timeline
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers.
• Use of JIRA or Zendesk to track all issues and fixes
• Able to prioritize and multi-task in a fast-paced environment and work with a multi-cultural global team
• Willingness to travel to project locations in different countries

Other responsibilities:

• Customer front facing
• Bringing value addition to the customer
• Team building
• Coordinate with the cross Department to resolve the dependencies in the project
• Should be proactive, enthusiastic and love challenges

Technical Skills:

• Excellent analytical and problem-solving skills
• Excellent Programming Skills in C
• Extensive Knowledge of Unix/Linux Commands and scripting.
• Experience in working with OS Linux, File system, booting process and customization, bsp, middle layer and application layer hands-on experience
• Experience in wireless communication technology (Sub GHz and/or 2.4 GHz)
• Basic hardware-networking skills, understanding of Embedded Systems (SW and HW)
• Issue tracking system, preferably JIRA.
• Working experience of on bare metal, RTOS, device driver development is an added advantage
• Good to have working experience in Technical Support Engineer (L3) or as a Embedded developer

Education Criteria:

• B.E. / B.Tech Electronics, Electronics & Communication, Computer/IT engineering