Relationship Manager Oem Job in Aditya Birla Capital Ltd.

Key Result Areas

Supporting Actions

Achieve Revenue Targets

• Generate Revenue for ABIBL & achieve assigned OD targets by Maintaining penetration, new channel acquisition, increasing Average Ticket Size and renewal retention targets
• Call periodic meetings with the dealerships (Dealer Principle/ Insurance/sales/workshop Teams) and insurers for critical issue resolution, engagement and review.
• Circulate and initiate dialogues around dealer performance MIS to all the dealers and sales heads for tracking regions of growth/ de-growth and partners profitability.

Dealership Relationship Management

• Maintain effective & value adding relationships with all stakeholders.
• Create win-win situations for all business stakeholders.
• Ensure timely MISP fees disbursement to dealer partners.
• Periodically Visit dealership sites, workshops and maintain formal as well as informal network with them.
• Resolve dealer queries, B2B partner queries and escalate issues to the Regional Head / Program Manager B2B, as & when required.
• Coordinate & maintain relations with the insurers to ensure smooth and hassle free claim settlements.
• Take feedback from the dealerships / B2B partners on the services of ABIBL and that of the insurance companies to ensure end customer satisfaction and consistent improvement in the services offered by ABIBL.

Training

• Impart trainings on Basics of Insurance, motor insurance & regulatory guidelines to dealer sales & workshops executives.
• Training on ABIBL customized products and their benefits to customers/dealers.
• Resolve all product & service related queries and escalate issues as & when required.

Branding & Visibility

• Maintain & Track penetration of the ABIBL products.
• Ensure that ABIBL service levels are maintained.
• Solicit dealers / PARTNERs for selling insurance policies through only ABIBL
• Tie up with dealers for promotion of ABIBL products during renewal camps organized by PARTNERs

Audit & Compliance

• Ensure that Designated person is trained and updated with regulatory guidelines & changes, if any.
• Reconciliation of MISP fee payments to the dealers.
• Ensure that payment of premium is made by the dealers towards the insurance companies, within TATs. Follow-up with the insurance companies as required for clearance of payments and upload of 64 VB on the portal