Product Support Engineer Job in Adp Private Limited

Product Support Engineer

Save Job

Job Summary

Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels is met.
Team performance Management: Guide, mentor and coach a team of support executives for responding to tickets/queries raised through mail.
Ensure complete customer satisfaction based on NPS and TAT for closing tickets.
Single point of contact to the customer/team for all product related queries both internal and e
Should be able to develop continuous customer loyalty.
Act as a further escalation point for unresolved or escalated calls.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service.

Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires