Business Analyst - Crm Job in Advanz101 Business Systems Inc

Job Description:

• Should have end to end implementation cycle experience with any CRM product like Salesforce, SugarCRM or Dynamics.
• Interface with clients, understand requirements and clearly document them and pass on to the development team.
• Ability to provide a solution summary to clients that can meet their requirements.
• Understanding of customization and configuration capabilities of a CRM solution.
• Knowledge of writing a detailed functional design document.
• Test the functions and the features being developed and confirm that they fulfil the business requirements.
• Acts as an entry-point for end-users in the issue resolution process, tracking issues through to completion.
• Prepare Detailed training guides and user manuals.
• Provide Training to clients and end-users.
• Provide post go-live support to help resolve issues.
• Ensure all client deliverables meet client expectations in terms of scope and quality.
• Participates in Scrum planning and release management, testing and validation.
• Proficient with Excel, PowerPoint, Outlook and Word.
• Good at analytical thinking and attention to detail.
• Excellent verbal and written communication skills.