Azure Production Support Executive - L2 Hot Job in Aes Technologies (india) Pvt. Ltd

Job Description:

Shift :Rotational Shift(Morning,Afternoon and Night) -Shift Changes each Month

Week off:2 days per week (Rotational manner)

Position Type-External,Full Time,Employment Type - Regular

Work Location:Coimbatore,Notice Period-Max 1 month (preference for Immediate Joiner )

Domain Experience:Any (Real Estate, ERP, CRM & Finance. Etc).

Maintenance & Support of Business critical Applications.
Track incidents to closure as per SOP within SLA
Provide Workaround, Root cause analysis & complete problem management
3rd party Management (Vendors)
Escalation of unresolved incidents to L3 and/or external provider for code fixes.
Release and Deployment Management.
Application Patching & VA/PT Testing Support.

Technology Skills:

• 3+ years experience as an Azure cloud engineer and 2+ years in incident response and major incident management.
• Experience working in environments with various Azure based PaaS & SaaS services (Azure AD, Azure SQL, BLOB storage, Redis cache, Azure Web Services, etc.)
• Experience managing Microsoft Azure environments (VMs, NSGs, Resource Groups), Docker and related orchestration technologies
• Windows and preferably Linux administration including bash commands (ssh, scp, sed, awk, grep, netstat etc.)
• Knowledge in cloud security guidelines such as Security Operation Center (SOC) guidelines) and compliance requirements such as GDPR, FIS etc.
• High degree of knowledge in networking (protocols, virtual networks, subnets, firewalls)
• Strong scripting experience (Python, PowerShell, Ansible, Terraform). Ability to write SQL queries and investigate DB logs a plus
• Understanding and practical application of methodologies like ITIL, Agile, Scrum, DevOps, and SRE.
• Experience with monitoring tools like ELK, Site 24x7, Pingdom etc.

Application Expertise

• Deploy, monitor and support mission critical cloud applications with strict SLA requirements.
• Participate in on-call support, ensuring stability and performance of production environments.
• Respond to monitoring alerts according to defined playbooks and procedures.
• Participate in Post Incident Reviews and discussions.
• Build automation to prevent problem recurrence; eventually automate response to all non-exceptional service conditions.
• Build effective working relationships with cross-functional team members
• Make suggestions for process improvements and enhanced operational efficiencies.