Peoplesoft Hcm 9.2 Production Support Executive - L2 Hot Job in Aes Technologies (india) Pvt. Ltd

Job description:

Shift :Rotational Shift(Morning,Afternoon and Night) -Shift Changes each Month

Week off:2 days per week (Rotational manner)

Work Location:Coimbatore,Notice Period-Max 1 month (preference for Immediate Joiner )

Domain Experience:Any (Real Estate, ERP, CRM & Finance. Etc).

Location:Coimbatore

Total Experience:3 to 5 Years

Technology Skills - Required (Broad expertise in PeopleSoft HCM 9.2)

Application Expertise

• Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of PeopleSoft applications functionality and develop an action plan to resolve issues, either directly or through promotion to L2 & L3
• Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
• Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Replicate reported issues as needed for troubleshooting
• Provide new or modified application configuration to resolve incidents
• Aadvise end users and junior coworkers on application functionality and capabilities
• Recommend changes to training based on incident volumes and trends
• Create scripts to identify, analyze and correct data issues
• Design and document new or modified existing reports (BI Publisher, etc.), workflow, interfaces, pages, etc.
• Thoroughly document change requests, test results, and approvals
• Develop test scripts for new/changed application capabilities
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.