Custom Care Executive Job in Afiv Data Outsourcing

Custom Care Executive

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Job Summary

In a broad sense, customer service employees interact with customers on behalf of an organization. This happens through various support channels available to them. Thus, they can resolve customers issues quickly and effectively. Depending on the position and company requirements, customer service duties, functions, and responsibilities may greatly vary.

responsibilities

  • Answering questions about a company s products or services
  • Processing orders and transactions
  • Resolving issues and troubleshooting technical problems
  • Delivering information about a company s offerings
  • Providing proactive customer outreach
  • Handling customer complaints
  • Collecting and analyzing customer feedback
  • responding to customer reviews
  • DEVELOPING and documenting knowledge into helpful content
  • tracking customer service kpis and metrics
  • Experience Required :

    Fresher

    Vacancy :

    2 - 4 Hires