Account Receivable-team Lead Job in Ags Health

Role Summary

This position is based out of the Hyderabad office, responsible for the following:

• To perform a range of tasks or activities which involveday-to-day planning, operation and problem-solving so that ateammeets it required service level agreements
• The key functions of a team lead or supervisor is to ensure the below responsibilities are carried out to the best of his/her ability in the interest of the organization and customer involved

RESPONSIBILITIES

• Provide theteamwith the companys vision and the objectives of all processes
• Have excellent people management skills to ensure adequate production and quality SLAs (service level agreements) are met
• Provide adequate training and knowledge sharing to the teamby conducting daily and weekly meetings which are documented and acknowledged by the team
• Monitoring daily production output and validating the same by means of timesheet approvals
• Monitoring daily quality reviews of the quality audit team to ensure feedback is provided to the team and identified areas of concern are reviewed and completed in a timely manner
• Monitoring and adhering to the company policies regarding leave and absenteeism within the team
• Provide monthly performance report to the team on production & quality achievements and their areas for improvement
• Serve as a SPOC (single point of contact) to communicate and resolve interface and integration issues with other teams
• Adequate staffing is allocated within the various processes that need to be reported back to the client
• Control Talent Retention to the minimum attrition

PROCESS MANAGEMENT

• Be a subject matter expert (SME) to your team and ensure all P & Ps (policies and procedures) are updated in a timely, clear and coherent manner and shared with the team
• Utilization of process management tools such as ARM or FFM to ensure effective tracking of assigned and completed tasks
• To ensure that daily / weekly / monthly internal and external reports are completed as per the requirement of the project and process
• Provide process improvements that will enhance performance benchmarks
• Work with functional managers and project head to obtain the necessary resources to support the teams requirements

CLIENT MANAGEMENT

• Maintain applicable TAT (turn-around-time) on client service requests received either by email or teleconferences
• Adhere to established meeting times and agendas scheduled by the client
• Keep the project manager and management informed of task accomplishment, issues, and status of assignments

KEY PERFORMANCE MEASURES

• Timesheet reports from PULSE
• Weekly quality audit reports
• Weekly project review report
• Daily/weekly / monthly client reports
• Internal & external meeting schedules

ACADEMIC AND PROFESSIONAL BACKGROUND

• University graduate
• Minimum 4 years to 8 years of relevant experience

COMPETENCIES, SKILLS AND OTHER REQUISITES

• Excellent written and spoken English
• Excellent interpersonal and collaborative skills
• Confident, amicable and ability to persuade and influence
• Unflinching integrity and personal work ethics
• Self-starter with the ability to lead and own projects end to end
• Attention to detail and concern for accuracy
• Excellent time management skills and multi-tasking ability
• Excellent team player skills

ASSESSMENT / INTERVIEW PROCESS

COMPLIANCE

• Awareness and implementation of ISO, ISMS and GRIC policies
• Adherence to the rules and regulations as outlined by the management