Technical Support Engineer Job in Ahana System And Solutions

Current Vacancies:

Role: Technical Support Engineer

Experience: 1 2 years
Location: Bangalore, Noida, Mumbai, Hyderabad, Pune
Technical Skills:

• Installation of Client Operating Systems
• Configuring Email Clients MS Outlook
• Installing and update the desktops and Laptops
• Troubleshooting on Various Desktop related problems
• Troubleshooting LAN issues, coordinating with Internet service providers for Internet related issues
• Coordinated with vendors for hardware replacement and warranty related issues
• Ticket tools, Routing and switching knowledge.
• DNS, DHCP
• Excellent command on English
• Any graduate
• Customer service oriented
• Strong written and verbal and troubleshooting skills

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Role: Linux Administrator

Experience: 1 year
Work Location: Mumbai
Technical Skills:

• Linux, Linux admin, RPM, YUM, Centos, Ubuntu, Rhel.
• Network traffic packet capture.
• The vi editor.
• Backup and restore.
• Hardware setup and troubleshooting.
• Network routers and firewalls.
• Network switches.

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Role: IT Consultant

Experience: 3 4 years
Work location: Bangalore
Technical Skills:

Education: B.E with CS and EC.

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Role: Technical support Engineer

Experience: 3 4 years
Work Location: Mysore
Technical Skills:

• Should have L2 Skills
• Interact with Users on hardware related issues
• Leading the team and responsible enough to handle approximately 250 300 employee s issues.
• Coordinate with the backend team at Bangalore.
• Excellent verbal & written communication skills.
• Exposure to Office 365, Windows, Basic Networking (Local LAN, Wi-Fi).

Job Description:
We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical related issues. You will be required to respond to report tickets and assist clients via on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.

Support engineer should have in-depth knowledge of IT systems, high-level communication skills, and the ability to work independently and provides valuable IT assistance and support
while maintaining strong customer relations.

Responsibilities:
Install and configure operating systems.
Monitor and maintain computer networks.
Diagnosing and troubleshooting hardware, networking, and software issues.
Keep track of users system issues until they are resolved by adhering to the agreed timelines.
Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments, if any.
Ability to troubleshoot complex software and hardware issues.
Document technical knowledge in the knowledge database, maintain procedural documents and reports.
Excellent communication skills.

Good to have Skills:
Basic Knowledge / experience in any one cloud technology s
Basic Knowledge / experience in Linux platforms

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Role: IT Consultant

Work Location: Bangalore
Total Experience Required: 6 Months 2 Years
Technical Skills:

• Desktop and Laptop Trouble shooting
• Basic Networking
• Office 365
• Windows OS

Roles and Responsibilities:

• Around 1 to 2 years experience in providing support for Windows based desktops and Servers
• Build and install PCs, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Address user s tickets regarding hardware or software issues
• Troubleshoot issues reported by end users
• Testing network connections of the end users to make sure it is in working condition
• Record technical issues and solutions in the ticketing tool
• Knowledge on Basic Networking like Firewall, Switch, DNS, DHCP, etc.
• Support for software, application and network problem as requested by the users
• Support for servers, desktop and laptops, printers, routers, switches, firewalls, and other peripheral devices.
• Installation/troubleshooting of OS, software, and general application.
• Installing Security updates and patches for Operating systems.
• Perform other duties as assigned.

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Role: UNIX/Linux support Engineer

Work Location: Surat , Hazira
Total Experience Required: 3-4 Years
Technical Skills:

• Candidates should have hands on experience with HPUX/Linux and data protector backup software s.
• HPUX patching and administration
• Linux patching
• Data Protector Backup knowledge
• Veritas backup software

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Role: Storage Admin

Experience: 3 6 years
Work Location: Mumbai
Technical Skills:
L1/L2 skills in EMC/NetApp storage devices installation, configuration and administration, documentation
Expert in Netapp (C Mode ,7 Mode) or EMC
Expert in NetApp Technologies
Knowledge on Brocade switches
Define/Recommend/Maintain Storage & Backup Standards and Architecture
Transition knowledge from customer and other stakeholders
RISK identify and providing recommendation in storage Domain
Knowledge EMC Storage, Sizing, effort estimations for existing & new projects
Problem Management and Impact Analysis
Expert in performance troubleshooting
Capacity Management for Storage
Mandatory skills EMC Storage: VMAX, VNX, SRDF
Mandatory skills NetApp Storage: C mode, Brocade, Switch administration, NetApp Snap Mirror

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Role: Network Engineer-L2/L3

Experience: 5 6 years
Work Location: Surat
Technical Skills:
JD for senior L2 or L3 role to be available in Surat

Requirement specification: CCNA, MCSA Certified candidates with senior level experience.

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Role: System Administrator

Experience: 2 3 years
Work Location: Bangalore
Technical Skills:

• L1 Experience level.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions.
• Desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner.
• Install and upgrade computer components and software, manage virtual servers.
• ITIL Basic Concepts. Basic knowledge of Antivirus, Firewall.
• End user interaction.

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Role: L3 AWS Consultant (Senior Cloud Engineer)

Experience: 8 10 Years
Work Location: Bangalore
Technical Skills:

• Good hands-on experience on AWS (IaaS & PaaS) and should be able to Design and Implement
• Experience on AWS Price calculation and preparing BOM based on customer requirements.
• ADS, AWS Firewall, VPC, NACAL, Security Group, NAT GW, VPC Peering, Transit GW, Site to Site VPN Tunnel, CIDR & IP Subnet Calculation, Load Balancer, Application Gateway, Rout 53, DNS, NAT Rule, etc.
• AWS EC2, Autoscaling, Target Group, Launch Templet, AMI, KMS, S3, SES, SNS, Cloud watch, Cloud Trial, ACS, AKS, Lambda, SSM, ACM, IAM etc. AWS Native Backup, Backup Automation. AWS Cloud endure.
• Cloud Migration skills On Prem to AWS

Certifications

• AWS Cloud Practitioner
• AWS Solution Architect Associate
• AWS Solution Architect Professional

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