Customer Success Manager (saas) Job in Aitrillion

Job Title: Customer Success Manager (SaaS)

Location: Indore, India (Work from Office)

Shift Timing: UK/USA Shift | Full-Time | B2B SaaS

About AI Trillion

AI Trillion is a leading SaaS-based marketing automation platform helping eCommerce businesses accelerate growth through AI-driven personalization, customer engagement, email automation, and advanced analytics. Our all-in-one solution empowers online retailers worldwide to build meaningful relationships and scale efficiently. As we expand globally, we re looking for customer-centric professionals to help shape the future of digital commerce.

Role Overview

We re hiring a Customer Success Manager (CSM) to join our dynamic team in Indore. This role is key to delivering an exceptional customer experience across our SaaS product ecosystem. You ll manage end-to-end client relationships from onboarding and training to retention and renewals primarily supporting clients in UK and US markets.

Key Responsibilities

Customer Onboarding & Implementation

• Lead new clients through seamless onboarding, ensuring optimal platform configuration based on business objectives.
• Collaborate across teams to align on implementation goals and ensure a smooth handover from sales to support.

Product Adoption & Engagement

• Drive feature adoption through training sessions, product walkthroughs, and personalized client strategies.
• Help clients realize value quickly by demonstrating clear ROI and success benchmarks.

Relationship & Account Management

• Serve as the primary point of contact for assigned accounts, building trust and long-term relationships.
• Deliver proactive support, issue resolution, and regular check-ins to maintain client satisfaction.

Customer Health Monitoring

• Track engagement metrics and customer behavior to assess health scores.
• Create re-engagement strategies for at-risk customers to reduce churn.

Feedback & Advocacy

• Gather insights to support product development and enhancements.
• Identify potential case studies and referenceable clients for testimonials and reviews.

Retention, Renewals & Growth

• Collaborate with sales and marketing on renewals, upsells, and cross-sell strategies.
• Support initiatives to increase Customer Lifetime Value (CLTV) and Net Revenue Retention (NRR).

Required Qualifications

• Bachelor s degree in Business, Marketing, Communications, or a related field.
• Minimum 2 years experience in Customer Success, Account Management, or Customer Support in a SaaS or B2B tech environment.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to understand and explain technical products in simple, value-focused terms.
• Proficiency with tools like Zendesk, HubSpot, Intercom, Gainsight, or similar.
• Comfortable working UK/US time zones from our Indore office.

What s in It for You?

• Competitive salary + performance-based incentives.
• High-growth career path in a global SaaS organization.
• Exposure to international clients and enterprise accounts.
• Collaborative team culture with a focus on innovation and learning.
• Ongoing mentorship, skills training, and knowledge sharing.

Join Our Customer Success Team

If you re passionate about building meaningful relationships, driving customer value, and growing within the SaaS industry, this is your chance to make an impact.

Apply Now and be part of AI Trillion s mission to transform eCommerce with intelligent automation.