Manager / Sr. Manager Crm Job in Alliance Group

• 12 15 years experience in CRM in Real Estate Sales
• Team handling experience and end to end CRM experience in Realty
• Through CRM process knowledge, ERP experience
• Experience in handling high volumes, home loan and registration process etc.
• Excellent Communication and Leadership skills

1. To handle customer operations for the Project Allotted and responsible for timely service delivery & quality as per the commitment.
2. Able to handle the project independently the entire CRM process. (from post sales to handling over)
3. Should have entire CRM end to end experience right from sending welcome letter, demand letter, payment collection, follow up, convincing/negotiating with the customer.
4. Able to explain all the necessary details about the project/product and process.
5. Able to solve any issues pertaining to CRM.
6. Able to achieve the month on month collections as per the commitment.
7. Ensure Customer delight, delivery of KPIs, delivery of compliance requirements.
8. Expertise in maintaining quality of service delivery and improving customer satisfaction levels.
9. Demonstrated excellence in ensuring maximum customer satisfaction by providing them with pre / post technical service assistance.
10. Set and achieve goals by mentoring and motivating the CRM team
11. Achieve the agreed productivity of each CRM team.
12. Responsible for Hiring new CRM member and retaining them, maintaining the overall head count and productivity.
13. Ensure all the necessary data is fed on real time basis in ERP and ensure Daily Report sent every day.
14. Maintaining cordial relationship with Sales, Home Loan, Registration and other departments
15. Adaptive to highly demanding work environment
16. Manage all the internal conflicts of the CRM team and solve issues.
17. Able to train /mentor /coach and make his team perform
18. Reporting to the management on various CRM report/Monthly/Quarterly reports etc
The above roles and responsibilities include, but are not limited to performing and coordinating a variety of duties and tasks assigned from time to time.