Desktop Engineer (gujarat) Job in Allied Digital Services Ltd.

Desktop Engineer (gujarat)

Allied Digital Services Ltd. 4+ weeks ago

• Rajkot, Gujarat
• Not Disclosed
• Full-time

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Job Summary Work Timings: 9:30 pm to 7:00 am (NIGHT SHIFT)

Qualification: Desktop / Hardware Engineer. Diploma / BE in Computers/Electronics / Telecommunication. ITIL Foundation Train. IT Hardware / VC Polycomm / DC exp End User Computing This services covers support to end users for PCs, laptops tops, thin clients, mobile devices, printer, VC across all GGL Site
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Qualification :
Customize desktop applications

Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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