Associate Client Service Consultant Job in Allscripts Healthcare
Associate Client Service Consultant
Allscripts Healthcare
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Qualification :
- Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objective
- Answer, as appropriate, inquiries and facilitate resolution of issues raised
- Work as an effective member of a team from a variety of departments within the company
- Handle escalations pertaining to unresolved cases
- Maintain a positive rapport with customers while discussing or resolving problem situations
- Participate in the development of departmental goals and objectives, and identify opportunities for process improvement
- Effective probing skills to elicit customer information
- Ability to translate user-oriented language into technical information
- Track and document requests and ensure proper notation of customer problems or issues
Qualification :
- Bachelor's Degree, preferably in Healthcare or Banking and Finance
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