Associate Manager Client Technology Job in Allscripts Healthcare

• Oversees the primary activities of the technical support staff to ensure completion of tasks and attainment of departmental goals
• Oversees human resource activities for a set of technical resources taking functional direction from other parts of the business
• Review call volume reports, forecasts, and analyses to ensure proper staffing of customer support/call center personnel.
• Provide and oversee completion of improvement plans regarding metrics to meet and exceed departmental goals
• Serve as escalation point for issues beyond technical support staff; resolve conflicts involving scheduling, resources technical issues, and interpersonal issues
• Evaluates and assess new projects based upon size, complexity, and timeframe.
• Induct new employees in order to quickly maximize performance
• Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance
• Allocate work load to fully utilize every employees talent
• Implement development plans and coach for individuals to reach their maximum talent
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
• Recognize high performers to maintain motivation and retain key talent
• Regularly communicate on company news and team progress against business plan
• Create team spirit

Academic and Professional Qualifications:

Bachelors Degree in Business or Computer Science or equivalent relevant business experience (Technical degrees)

Professional/Technical certifications obtained and maintained preferable in the following areas

• ITIL
• Lean Six Sigma
• Project Management
• 4 Disciplines of Execution

Experience:

• Typically requires 5+ years experience in a customer support or call center environment.
• Preferably 1+ years managing people as direct manager or team lead

Travel Requirements:

• Minimal Travel May Be Required

Working Arrangements:

• Primary shift is US Days (8am-5pm ET)
• Able and willing to work on shifts or to be on an after hours beeper rotation

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.