Expert Systems Support Engineer Job in Allscripts Healthcare

Expert Systems Support Engineer

Allscripts Healthcare 4+ weeks ago

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Job Summary

Manage the SCCM environment. (Plan the structure, Capacity Management, configure update channels, and ensure Knowledge sharing within the team.)
Manage (Monitor, Agent upgrades, troubleshooting, etc.) using SCCM windows Patching environment and escalate to Microsoft if needed
Add-on SCCM tasks related to Creation of Software group, New site boundary, Deployment package, SCCM test environment, etc.
Testing of MS released patches in test environment before pushing it on Production
Various KPI and audit related reports to support the business requirements
Automate the windows patching using the Job Scheduling tool
Coordinate with application owners for the manual patching if needed, coordinate with teams and vendors as per escalation matrix
If needed then person can support team to run shifts 24*7
Working the Operating Escalation procedures on need basis
Support ITIL process in daily operations
Provide on-call and recall support as-required to sustain 24/7/365 operations.

Qualification :

Technical degree with a Computer Science Engineering/Information Technology Engineering with 8-10 years of experience

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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