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Customer Support Engineer (cse) Job in Altem Technologies

Customer Support Engineer (cse)

Altem Technologies 4+ weeks ago
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Job Summary

Customer Support Engineer (CSE)

Department: Technical

Location: Bangalore


Job Description

The Customer Support Engineer (CSE) will be responsible for the maintenance, troubleshooting, and repair of Stratasys 3D printing equipment to ensure high customer satisfaction. This role involves direct interaction with customers, managing service calls, and maintaining equipment to the highest standards while following established procedures.

Key Responsibilities

  • Perform basic troubleshooting, installation, maintenance, and repair of Stratasys 3D printing equipment.
  • Complete scheduled Preventative Maintenance and implement field modifications as required.
  • Escalate unresolved technical issues to OEM teams following standard procedures.
  • Maintain accurate and timely service logs, customer records, and internal documentation.
  • Communicate regularly with customers to provide updates, resolve issues, and ensure proper follow-up.
  • Ensure all tools and test equipment are properly maintained and calibrated.
  • Adhere to Health and Safety regulations and other applicable regulatory requirements.
  • Identify and support sales opportunities including new contracts, renewals, and system sales.
  • Manage multiple open service issues efficiently, prioritizing tasks effectively.

Requirements

Educational Qualification:

  • BE/B.Tech in Electrical Engineering or Mechanical Engineering.
  • Diploma with 3+ years of experience servicing and operating 3D printing machines.

Experience:

  • Minimum of 3 years in a customer support or technical service role, preferably with experience in 3D printing equipment.

Skills:

  • Strong technical troubleshooting and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Ability to manage multiple tasks and prioritize effectively.

Qualification :
BE/B.Tech in Electrical Engineering or Mechanical Engineering
Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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