Aces Area Manager, Gsf Delivery Job in Amazon

DESCRIPTION

ACES Area Manager, GSF Delivery

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

Amazon is seeking a ACES Area Manager for its GSF Delivery operations.

In this role, your responsibilities will be to:
Devise mechanisms to measure every element that impacts delivery operations, and drive improvement initiatives to benchmark on cost or quality or both.
Study the best practices of the hyperlocal delivery space, both internal and external, and draw and execute plans to achieve the desired outcomes.
Work on development of standard operating procedures, and continually tweak them with time to improve delivery experience for customers.
Own in-spirit deployment of all delivery related SOPs, for all the sites you are responsible for.
Be customer obsessed on delivery a world class door-step delivery experience.
Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications.
Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
Design, develop, pilot & rollout enterprise wide programs around delivery related parameters like performance improvement, cycle time improvement for under the roof activities, delivery experience, financial auditing, identification of alternate delivery services etc.
Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
Implement formal process controls and process improvement mechanisms such as Kaizens.
Travel across cities / sites so as to ensure a uniform adoption of the SOPs/best practices.

Additional responsibilities may include:
Direct accountability for setting and meeting operational goals, strategic planning and forecasting.
Step in for an area manager, in case of exigencies. Support the operations team during peak events.

BASIC QUALIFICATIONS

Basic Qualifications:
Completed Bachelors Degree in Engineering, Logistics, or similar field from an accredited university.
4-5 years relevant work experience in a top tier company driving programs or projects. Operations Management experience in manufacturing, production or distribution environment is a plus.
Project management experience-how to organize, find solutions and follow through to a successful conclusion.
Proficiency in written and oral communications; able to produce concise, relevant, strategically-driven documents and presentations to leaders.
Demonstrated analytical skills in complex situations.
Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required.

PREFERRED QUALIFICATIONS

Preferred Qualifications:
Completed Masters Degree in Business Administration (MBA), Industrial Engineering, Logistics, Operations Research or similar field from an accredited university.
Ability to deal with a high degree of ambiguity.
Ability to take a complex problem and break it down to smaller digestible chunks.
Ability to define a logical and step by step approach to achieving a lofty goal.
Comfortable with processes and process design/analysis.
Have the ability to influence without authority and do so by using data and facts.
Ability to deal with varied stakeholders and earn their trust.