Content Editor Ii - Km Job in Amazon

DESCRIPTION

Are you an extraordinary communicator who can translate complex business concepts into clear, concise and easy-to-consume content? Amazon's CS Customer Experience (CX) Team is looking for an experienced Senior Content Editor with excellent writing and critical thinking skills, who can work independently in a fast paced, ambiguous environment. The Customer Experience Team within Customer Service uses customer activity data, feedback and metrics to identify customer pain points, then advocates for and drives change throughout the organization to reduce defects and improve customer experience.

Responsibilities: As a Sr. Editor on the team, you will be responsible for -
Partnering with technical and business teams, Public Relations and Legal to define company policy related to customer issues
Creating and maintaining the Amazon Help pages that empower Amazon customers to answer their own questions about our services
Creating and maintaining smart content in English in Content Management tools using DITA attributes, in a way that's scalable and easy to localize
Outsource content for translation using computer assisted tools
Responding to time-critical requests and advocate for the right content solutions; display an ability to prioritize and meet deadlines
Leading continuous improvement projects related to content accessibility, usability, completeness and branding
Strategizing and writing content for complex projects impacting customer experience
Strong stakeholders' management
Role description: The ideal candidate will have superb writing skills paired with the ability to create visually appealing communication solutions for todays audience. S/he will have demonstrated project management experience and the organizational discipline to track and manage editorial work for several complex projects simultaneously. You will apply strong project and stakeholder's management, will gather requirements, analyze gaps and manage competing priorities. You need to be strong at setting expectations and timelines, and need to be able to operate independently while following our global processes, guidelines, and criteria. Proficiency in Content Management Systems (preferable SDL package XmetaL, Publication Manager, Web-client), DITA, knowledge of translation and localization processes and tools are highly advised. You should be able to build a roadmap and present it to leadership and other stakeholders across multiple teams and job levels. The candidate will also have demonstrated the ability to make quick decisions under pressure in ambiguous circumstances and have a record of extraordinary attention to detail and follow-through.

BASIC QUALIFICATIONS

5+ years as a technical writer, editor, or content developer
Exceptional written and oral communication skills
DITA and CMS proficiency
Experience with XML content; familiar with content authoring tools
Experience with translation processes and tools
Familiar working in an Agile environment/sprints
Experience managing content projects, including coordinating with other teams
Ability to multi-task in a dynamic technical environment
Experience driving complex large scale projects independently
Experience analyzing data and deriving actionable inputs to be presented and reviewed in Business meetings
Basic experience using Microsoft office tools, especially Excel

PREFERRED QUALIFICATIONS

Basic understanding of HTML
Basic understanding of UX design concepts
Master Degree in English, Communications, Content Strategy, or a related field
Experience with translations and localization tools and processes
A background in taxonomy desired
Reading/writing proficiency in any of the 4 South Indian languages (Kannada, Tamil, Telugu, Malayalam) would be a definite plus