Content Editor - Km Job in Amazon

DESCRIPTION

Are you an extraordinary communicator who can translate complex business concepts into clear, concise and appealing content? Amazon's Customer Service Knowledge Management (KM) team is looking for an exceptional writer with superb critical thinking skills and excellent judgment.

The Customer Service KM teams responsibilities include:

Partnering with technical and business teams, Public Relations and Legal to define company policy related to customer issues
Creating and maintaining the Amazon Help pages that empower our customers to answer their own questions about our services
Writing and maintaining blurbs, the succinct e-mail templates Customer Service associates modify to address specific customer contacts
Creating and maintaining internal reference pages which detail specific process and policy information for Customer Service associates
Writing and publishing news articles to notify Customer Service associates of policy updates, company news and best practices
Leading continuous improvement projects related to content accessibility, usability, completeness and branding

Role description: The ideal candidate will have superb writing skills paired with the ability to create visually appealing communication solutions. S/he will have demonstrated project management experience and the organizational discipline to track and manage editorial work for several complex projects simultaneously. The candidate will also have demonstrated the ability to make quick decisions under pressure in ambiguous circumstances and have a record of extraordinary attention to detail and follow-through.

BASIC QUALIFICATIONS

Bachelors degree in writing, communications or another applicable field
3+ years as a technical writer, editor, or content developer
Exceptional written and oral communication skills
Experience with XML content; familiar with content authoring tools
Basic understanding of DITA and CMS
Familiar working in an Agile environment/sprints
Experience managing content projects, including coordinating with other teams
Ability to multi-task in a dynamic technical environment
Experience driving complex content projects independently
Basic experience using Microsoft office tools, especially Excel

PREFERRED QUALIFICATIONS

Reading/writing proficiency in any of the 4 South Indian languages (Kannada, Tamil, Telugu, Malayalam) would be a definite plus
Intermediate HTML skills
Basic understanding of UX design concepts
A background in taxonomy