Customer Solutions Manager - Dnb/isv Migrations Job in Amazon

DESCRIPTION

At Amazon Internet Service Private Limited (AISPL), the local reseller of Amazon Web Services (AWS) cloud offerings in India, we are leading the cloud revolution. As a Customer Solutions Manager at AISPL, you will work with the largest and most complex digital native companies and startups in India, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AISPL teams work together effectively and efficiently to deliver for the customer.

Role & Responsibilities
At AISPL, you will be a trusted advisor to your customers in India. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customers and our partners in India. You will understand your customers' biggest IT challenges, and provide prescriptive guidance to guide them through the obstacles.

You will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multidisciplinary teams (business development, solutions architecture, support, product, professional services, partners). The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units.

With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AISPL, ensuring that their needs are accurately communicated to AISPL leadership, product, and engineering teams. You will evangelize AWS cloud services and influence customers in India to adopt the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS cloud solutions, driving innovation, and delivering successful migration programs for AISPL in India.

In addition to your customer-facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function in India, where your passion to define and implement standard processes, methodologies, and tools will be highly valued.

Successful candidates will have a technical program management background, be detail driven, and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams at AISPL, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head, that can deal with ambiguity and work autonomously to drive the deliver results for your customer.

BASIC QUALIFICATIONS

10+ years leading complex, large-scale, IT/technical/engineering programs
7+ years in a senior customer facing role
Bachelor's degree in science, technology, engineering, math or equivalent experience
Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
Experience working with current technologies (especially cloud)
Self-motivated problem solver who thrives in a dynamic and customer-focused environment
Strong organizational and troubleshooting skills with attention to detail
Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
Highly analytical, technically proficient, and able to learn new tools and software quickly
Demonstrated leadership through influence
Business English language skills

PREFERRED QUALIFICATIONS

Robust understanding of key technology and market trends
Experience across different industry verticals
Prior experience working in a technology driven organization
Direct experience in implementing AWS cloud services
Deep understanding of software development/engineering life-cycle from conception to delivery
PMP, Prince2, PgMP, SAFe or SCRUM/Agile certified
Working experience as a SCRUM master or leading a SAFe program
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