It Change Manager, India Job in Amazon

DESCRIPTION

The Amazon OpsTechIT Supply Chain organization manages a large suite of products and product portfolios. We are responsible for a wide variety of global initiatives that cross business teams and operations groups within Amazon Fulfillment Operations. As a Supply Chain Change Manager you are responsible for the catalog data accuracy, to include new product induction and product replacement for entries which have reached the end of their life-cycle. You know how to apply technology products to solve problems and delight customers.

Your technical understanding allows you to accurately represent a technology (benefits and risks) and the underlying Supply Chain limitations and opportunities for a proposed feature. Your work impacts a products customer experience (CX), feature usability, success metrics (e.g., customer delight, adoption, sales, ROI), engineering team goals, and may impact organization-level goals. You work independently, seeking direction when needed.

In this role, you (CP) will:
Follow Amazon product introduction best practices and work backwards.
Change, Add, Remove products from the catalog.
Ensure products underlining data (ex: manufacture and supplier details are 100% accurate)
Be the Voice of the Customer and articulate their needs.
Participate in in-person customer research and user studies and in quarterly AEW sessions.
Identify and review ideas and use cases and clarify how they differ from existing solutions
Ensure usability studies include diverse customer sets and perspectives. You drive constructive discussions that help customers, design, development, compliance, and sales teams reach consensus
You balance your business expertise and product domain knowledge with technical understanding.
You take the time to learn the products (e.g., functionality, architecture constraints, key dependencies, and maintenance characteristics) and reasons behind your products technology design (Q. Why did we build X this way?)
Dive into technical details (e.g., probe assumptions that led to technology decisions as well as operability choices, etc.).
Recognize when a proposed feature design or technology choice is going to complicate or pose a risk to future deliverable.
Ask the right technical questions to make sure the right trade-offs are made (Q. Will this design enable us to achieve our goals? How is this design extensible to future use cases?).
Ensure that the right information is delivered to the right audience at the right time.
Clearly articulate feature scope, timeline, owners, risks, and the steps being taken to mitigate those risk
Accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., Path to green), and by escalating appropriately.
Work with Project Management Office on launch process, including test and deployment to Beta/Prod Review product features to make sure acceptance criteria is met.
Work with support groups on post-launch support plans (e.g., triage, issue/ticket management, COEs), run retrospectives, and/or hold post-mortems.
Articulate customer pain points from a technical perspective and determine if the right Key Performance Indicators (KPIs) are in place and, if not, work to define them.

BASIC QUALIFICATIONS

Bachelors in Supply Chain Management, Logistics, related field or equivalent experience
Understanding of Planning, Scheduling & S&OP principles.
Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
Leadership, facilitation skills, strong written and verbal communication skills- to work internally and externally at all levels of management and with peers, computer skills, analytical skills, able to analyze data and draw conclusions & make recommendations, problem solving skills, thorough understanding of financial practices
Excellent Microsoft Office skills, including strong working knowledge of Excel (including use of lookups, pivot tables, VB, scripting)
5+ years of relevant work experience in supply chain, program management, planning manufacturing, financial or related field.
Experience with core IT infrastructure components and service concepts.
Ability to travel domestically and internationally up to 40%

PREFERRED QUALIFICATIONS

APICS, S&OP, or Six Sigma Certification with an understanding of Lean Manufacturing processes.
PMP
Previous experience with PLM, PDM, and ERP systems.
Experience leading large complex business objectives with measurable results.
Change management in IT Infrastructure within warehouse operations.
Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
Excellent leadership, organization, communication, interpersonal, and teamwork skills.
Strong critical thinking and analytical skills.
Excellent written, editorial and presentation skills.
Innovative, organized, thorough, and detail oriented.
Experience driving business decisions with focused and relevant analytical data.
Excellent meeting management and facilitation skills.
Ability to comprehend and explain technical concepts.

Amazon.com is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age