Manager, Risk Investigations Job in Amazon

DESCRIPTION

Job Description:
Manager of managers role: In charge of managing multiple entry level managers. This would consist of one or more teams of Advisors who investigate buyer transactions on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.
As a people manager, provide leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad debt by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, execute road mapped projects with various stakeholders.
In addition to being responsible for achieving and exceeding teams defined metrics through rigorous performance management she / he will be expected to participate in strategic planning, project road mapping activities of the team.
The key to success in this role is the ability to understand the PRO vision and make independent decisions with sound judgment to manage their teams to attain that vision.

The incumbent is required to demonstrate performance in the following areas:

Metrics, by consistently leading the group of managers to meet the goals aligned to bad debt reduction, improved customer experience and meet service levels as per targets. Will also be accountable to represent the performance of his/her entire team/sub-function at various platforms worldwide. The candidate would need be able to dive deep on metrics and facilitate the solutions.
Will be responsible for ensuring that the team delivers as per plan, and will actively work with various teams to on board resources for the team.
Process Improvement, by delivering significant Business impacts and contributions to their company through improvement to quality, productivity, or customer experience. Work with various stakeholders within and outside PRO to ensure feature prioritization and delivery of process level improvements. The candidate will have to enable his/her team to deliver on improvements. Consistently demonstrates timely delivery of projects on roadmap to support the team and department vision
People Development, by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly upskill. Responsible for creation of a roadmap for the Advisor Team, based on improvement areas and career aspirations and track adherence. Should work towards creating a strong succession plan within his team.
Should be able to hire the best for his teams and for Amazon as well and be able to act as a mentor.

Networking: The candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks.

BASIC QUALIFICATIONS

Should have worked as a manager of managers
10+ years of experience in managing Operations and Process Excellence
Bachelor degree is required to apply for this position
Advanced working knowledge of MS Office (esp. MS Excel, Word).

PREFERRED QUALIFICATIONS

Should be able to take a complex problem and break it down to smaller digestible chunks
Should be able to define a logical and step by step approach to achieving a lofty goal
Should be comfortable with processes and process design/analysis
Should have the ability to influence without authority and do so by using data and facts
Should be able to deal with varied stakeholders and earn their trust.
Are able to function independently with limited guidance
Exposure to quality tools like Six Sigma, Lean operations