Process Lead,ctk Job in Amazon

DESCRIPTION

Overview: Amazon

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Position Description:
We are looking for a Process Lead to support Workevent. The Process Lead will dive deep into Workevent services to provide research and root cause analysis and develop solutions to eliminate the error. The preferred candidate should have experience across different services across HRS. The role supports subject matter experts in end-end HR processes, policies, and standard work, along with system tools, resources, and established learning platforms to constantly improve processes and compliance for service delivery for a frustration-free experience.


The role is responsible for adoption of standard work, systems, and learning within the defined regions. The role will establish, train, mentor, and work with field employees to ensure adoption of new processes, standard work, and systems. On a regular basis this role will require demonstrated proficiency in change and transition management, identification of gaps in standard work for resolution, and expert knowledge in HRS programs to lead and influence adoption within Amazon.

Position Description

a. Payroll File:
i. Calculating various pay components and derive the accurate pay to be processed to the customers by applying respective country policy regulations
ii. Compilation of payroll file for various geographies to make sure associates are paid on time with accuracy

b. Escalations Management: This role will responsible for the end-to-end handling of escalations including the below:
i. Partner with the Quality team on fixing process gaps as well as support in preparing the COE
ii. Work with the Managers to ensure that feedback is provided to the associates and action is taken as necessary
iii. Track all escalations in a central repository and provide updates until closure of all action items
iv. Collaborate with the Quality team to ensure that monthly quality trends are analyzed and necessary corrective action is taken (such as providing feedback to associates, working with L&D to fix process gaps)
c. Reporting and Analytics: Provide support to the Operations team by preparing weekly & monthly reports. Also provide detailed analysis of volume, SLA, FCR, TTR trend on a weekly basis. This role will also maintain trackers that are vital to the day to day operations of the team (e.g. Over Time, Shrinkage, CnC etc.)

BASIC QUALIFICATIONS

Minimum 1-2 years of time keeping experience
Superior attention to detail
Knows how to escalate
Comfortable and able to provide feedback regarding the role and work volume
Aptitude for working independently with excellent problem solving skills
Strong Ownership, Bias for Action, Deliver Results, Insist on the Highest Standards
MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint
Should not be in PIP or coaching in last 6 months

PREFERRED QUALIFICATIONS

Experience with PeopleSoft preferred
Upto 1 year of experience is preferred