Program Manager Ii, Buyer Abuse Job in Amazon

DESCRIPTION

Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Program Manager who is passionate about Operations, has strong bias for action, and has experience leading multi-organizational projects.
The Transaction Risk Management Systems (TRMS) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.
We are seeking a Program Manager to support global solutions to improve our investigation processes in Buyer Abuse investigations. You will support the buyer abuse risk prevention space determined to improve operational efficiency and effectiveness throughout the process life-cycle.
As the PM, you will drive projects focused on operational cost improvements, overall quality and customer experience, resource planning, appropriate training and necessary tools, decision quality, process efficiency and global alignment.

Core competencies of the role include:
Ability to partner with stakeholders across multiple functions and geographies
Ability to influence stakeholders across the organization without direct reporting lines
Demonstrated ability to develop and execute complex project road maps
Change agent with the ability to lead change across all levels of the organization
Strong attention to detail with excellent written and verbal communication skills
Excellent oral, written and interpersonal communication skills along with outstanding facilitation skills
Self-Starter and Change agent with the ability to lead change at a functional level.
Proven ability to develop new ideas and creative solutions.
Proven ability to work successfully in an ambiguous environment.
Proven ability to meet tight deadlines and prioritize work.

BASIC QUALIFICATIONS

Bachelors Degree from an accredited university, preferably in Technology or Business.
Minimum of five years of successful experience in program/project management or an equivalent operational role.
Minimum of two years of experience and knowledge of process improvement tools, methods, and techniques.

PREFERRED QUALIFICATIONS

Prior experience on working with statistical tools like JMP, Minitab etc
Prior Process Improvement/Project Management (PMP) experience with demonstrated success in leading projects in Cross-functional
Prior experience on training on Lean Six Sigma or Quality tools/techniques