Subject Matter Expert Job in Amazon

DESCRIPTION

The Retail Business Services (RBS) group is an integral part of Amazons online product life-cycle and supports buying operations. The teams primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with strong expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work across major functional areas such operations, vendor management and program management, to independently drive the performance improvement projects. In this role you will be focused on the execution and operational aspects of critical work involved for Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.
Responsibilities Include:
Success will be measured by the performance of your internal teams on input metrics and individual project deliverables
Build strong communication channels at all levels, set proper expectations, provide clear status communications
Work with various internal teams to help drive tools and process improvements
Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
Work with internal Amazon teams to improve operational aspects of their business in providing a great consumer experience
Conduct deep dive analysis on the handled issues and publish recommendations and action plans based on data
Support the launches of new programs, categories and features
Ensure that all in-house systems and procedures are updated, revised and modified

BASIC QUALIFICATIONS

BASIC QUALIFICATIONS
Minimum 4-6 years work experience with at least 2 years in interacting with customers / stake holders
Has experience in managing critical operational processes, with SLA responsibility
To receive security clearance all candidates must undergo a background check

PREFERRED QUALIFICATIONS

BASIC QUALIFICATIONS
Minimum 4-6 years work experience with at least 2 years in interacting with customers / stake holders
Has experience in managing critical operational processes, with SLA responsibility
To receive security clearance all candidates must undergo a background check