Team Manager Job in Amazon

DESCRIPTION

Introduction
Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being the worlds most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.
The Product Assurance, Risk & Security (PARS) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. Compliance Operations (C-Ops) is the operational arm of the organization. The team partners with worldwide program teams to classify products and ensure Amazons product listings follow regulatory and legal compliance guidelines. C-Ops supports regulatory compliance requirements for Amazons worldwide programs such as Restricted Products, Dangerous Goods, Global Trade Services, Product Assurance, Food Safety and Product Safety. C-Ops has offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.

Job responsibilities

A Manager in Compliance Operations team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) or Individual Contributor (IC) that acts as support function for teams. You will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include, but not limited to -
Own business metrics and processes, aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of metrics
Contributes to goal settings for direct team members in lines with process goals
Responds to escalations/ analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews
Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required
Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams
Tracks and reports key team metrics
Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance
Develop teams, SMEs/ICs by setting SMART goals and driving developmental plans. Provide regular coaching and feedback and help them grow on functional and leadership skills
Participate in hiring people (both internal and external)

Additional responsibilities may involve taking part in analyzing data trends for planning for the program, ensuring process hygiene for multiple functions, onboarding new processes and running cross program initiatives regarding people engagement.

BASIC QUALIFICATIONS

Experience:
Minimum 4 years in managing people, interacting with customers or stakeholders
Minimum 2 years in independently managing a function
Responsible for performance and development of a downstream team of at least 15 to 20 people in operations



Qualifications:
Graduate in any stream

Overall work experience of minimum 6 years
Strong Analytical ability
Good in verbal and written business communication

PREFERRED QUALIFICATIONS

Master of Business Administration from tier 1 / tier 2 college
Lean Six Sigma Green Belt/ Black Belt
PMP/Prince Certified



Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.