Techincal Program Manager, Digital Innovation Job in Amazon

DESCRIPTION

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented and driven people. Amazon Web Services (AWS), the cloud product line of Amazon is a platform where motivated employees thrive and ownership leads to meaningful results. AWS Cloud enables customers of all sizes and industries to run their applications on Amazons industry-leading cloud computing infrastructure. Today, AWS Cloud is growing rapidly with over a million companies across 190+ countries on the platform.

Amazon Internet Services Private Limited (AISPL) is the local reseller of AWS Cloud services in India. For people who like to invent, theres no better place to build than in AISPL. We have a strong culture of making data-driven decisions, requiring timely, accurate, and actionable intelligence that drive significant business value. We are looking for a hands-on and motivated self-starter who is passionate about using data to help us measure every area of the business and influence decision-making. It is as simple as this: Work Hard. Have Fun. Make History.

About the Role
This job opening is for a Technical Program Manager role within the Public Sector organisation of AISPL. We work with the central government ministries, state and local governments, public sector units, education institutions, EdTech startups including India-based Unicorns, nonprofits, and healthcare. Our vision is to help public institutions in India to make a significant impact to the lives of citizens, by taking a technology generation leap through use of AWS cloud services within the domains of Skilling, Smart Infrastructure, Healthcare and Inclusion. We are known for our unwavering customer obsession.

We are seeking an experienced Technical Program Manager to drive the growth of our business at AISPL by developing and building strategic initiatives and programs to support the organization. The Technical Program Manager will be a key contributor of the India teams continuously evolving business by working closely with cross functional teams on planning, execution, transparency, and communications of our programs and processes, as well as implementing the measurement and review of metrics on program effectiveness.

Key Responsibilities
You are responsible for managing the lifecycle of a complex cross-functional program with considerable impact. Your program may focus on a single solution in a critical technology area or you may work more broadly, managing larger initiatives that span organizations or geographies in support of a larger business objective. You may also be responsible for the delivery of large and complex projects that are not tied to any program. You may be assigned to manage the roadmap for an organization, which may include contributing to operational planning documents, and ownership of one or more organisational goals. As a senior technology program owner, you are accountable for the overall strategy as well as driving teams inside and outside your organization to deliver. You are able to define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. You understand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural decisions.
To ensure business and technical stakeholder needs are aligned, you drive mindful discussions that lead to crisp decisions. You provide context (past, current, and future) for business/technology choices and a long-term perspective. You partner with customers and engineering teams to determine which projects move forward and in what priority order. You use your technical judgment to question proposals and test assumptions. You enlist Solution Architects to ensure architecture(s) scale (or will scale) to match the think big business case. You make smart trade-offs (e.g., time vs. effort vs. features). You create plans that have clear, measurable success criteria. You clearly communicate progress and outcomes.

You oversee the gap between teams, processes, and system architectures. You help teams/your organization reduce exposure to classic failure modes (e.g., requirements not sufficiently understood/documented, ineffective cross-team collaboration, long-term impact(s) from of the use of third-party technologies, APIs not protected/hardened, insufficient testing/gaps in QA). You solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You demonstrate good judgment in how and when to escalate (without damaging relationships). You are data-driven. You regularly review metrics and proactively seek out new and improved data/mechanisms for visibility. You ensure your program stays aligned with organizational objectives.

You understand technical program management and engineering best practices. You may be asked to use your knowledge to assess development processes, test plans, and operations/maintenance requirements. You work with teams to improve concurrent project delivery. You streamline and/or eliminate excess process. You influence teams to decouple from dependencies and eliminate architecture problems that stifle innovation or cause user dissatisfaction, development collisions, and/or outages. You are an excellent communicator. You write effective narratives (Amazon 6-pager) and present them effectively to Directors and VPs. You routinely deliver the right things with limited guidance. When confronted with discordant views, you are able to find the best way forward and influence others to follow that path (build consensus). You actively recruit and develop others by mentoring in your organization and/or at your location. You provide constructive feedback for engineer, manager, and other peers. You also provide Tech promotion assessments for TPMs moving up from lower levels.

BASIC QUALIFICATIONS

10+ years of experience in analytical problem solving in industry or consulting
Ability to structure ambiguous business situations into clear analytical frameworks with limited supervision
Self-Starter with very high attention to detail
Large program management experience working in a matrix organization
Good communication skills to interact with and convey structured arguments to high-level business stakeholders
High proficiency with Excel, PowerPoint, Tableau and similar tools to handle large data sets
High proficiency with project/program management tools including Kanban boards, Issue tracking, and Project Management tools
Prior experience in Cloud Computing

PREFERRED QUALIFICATIONS

PMP or PRINCE2 or equivalent qualification is a plus
MBA and BE or equivalent professional experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.