Manager Sales And Customer Success Job in Ambit Software

Sales & Marketing Manager

Location: Pune

Experience: 5 10 years

Education: Any Graduate

Job Type: Full-Time

Job Overview

We are seeking a dynamic Sales & Marketing Manager to lead our sales team and drive customer success initiatives. This role requires a proven leader with strong experience in client acquisition, sales strategy, and customer retention. The ideal candidate will have expertise in CRM solutions, sales management, and building lasting customer relationships.

Key Responsibilities

Sales Management:

• Lead Generation & Pipeline Management: Oversee and manage the sales pipeline, ensuring consistent lead generation, qualification, and timely follow-ups.
• Client Acquisition: Lead the sales team to acquire new clients by offering tailored CRM and business process solutions.
• Sales Strategy & Execution: Develop and implement effective sales strategies aimed at driving revenue growth and meeting business targets.
• Relationship Building: Establish and nurture strong relationships with prospective clients, understanding their needs and offering comprehensive, customized solutions.
• Team Development & Performance: Provide leadership, training, and coaching to the sales team to improve skills, meet KPIs, and achieve team objectives.

Customer Success Management:

• Client Onboarding & Implementation: Ensure seamless onboarding for new clients, helping them implement CRM systems and related services effectively.
• Customer Retention & Expansion: Develop and execute strategies to enhance customer satisfaction, reduce churn, and generate expansion opportunities within existing accounts.
• Strategic Consultation: Act as a trusted advisor, helping clients optimize the value they get from CRM, data management, and business process solutions.
• Upselling & Cross-selling: Identify opportunities for upselling and cross-selling additional services, working closely with the sales team to expand our services within existing client accounts.
• Customer Health Monitoring: Regularly track and monitor client health, anticipating challenges and proactively addressing any risks.
• Reporting & Metrics: Measure and report on the effectiveness of sales and customer success initiatives, including key metrics like customer satisfaction, churn, and sales performance.

Qualifications & Skills

• 5-10 years of experience in sales management and customer success, ideally in CRM or related services.
• Proven ability to drive sales, enhance customer retention, and improve overall customer satisfaction.
• Strong leadership capabilities, with experience in managing and coaching sales teams.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to develop and execute sales strategies and customer success plans.
• Familiarity with CRM platforms such as Salesforce, HubSpot, etc., is a plus.
• Upselling and cross-selling experience is highly valued.