BriefCase
BriefCase

It Professional (pune + 90901) Job in Amdocs, Inc.

It Professional (pune + 90901)

Amdocs, Inc. 4+ weeks ago
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Job Summary What will your job look like?
  • You will install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications.
  • You will document service request with appropriate communication with customer for resolution, and observations, if any, using incident and service request management system
  • You will understand business requirements and provide appropriate solutions within the approved budget and timelines.
  • You will provide appropriate support according to roles and SLA.
  • You will comply with and be aware of HW, SW and Security policies
  • You will collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution.
  • You will manage relationships with relevant PC vendors for hardware and software needs, as required.
  • You will ensure timely support to VIP customers and appropriate TAT for critical project requirements.
  • You will participate in POCs and global PC projects, and undertake testing of new generation PC equipment such as desktops, laptops, screens, dumb terminals.
  • You will support war-room provisioning, town-hall support, meeting room support, etc.
  • You will create and update process documentation and the relevant records to support compliance requirements related to ISO-20000:2011 certification.
  • You will manage and lead Root Cause Analysis, Lessons Learned and prevention processes to meet high standard deliverables and ensure company methodology is followed.

Skills Required :
All you need is...
  • B.Sc. in Industrial Engineering / Software Engineering.
  • 2-3 years of PC support experience.
  • Hands on experience in Server Administration
  • Experience in Windows 7/10.
  • Experience in Networking , Cisco Networks.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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