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BriefCase

Technical Business Operations Specialist Job in Amdocs, Inc.

Technical Business Operations Specialist

Amdocs, Inc. 4+ weeks ago
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Job Summary What will your job look like?
  • You will lead and mentor a small team within a specific task or project
  • You will be responsible for processes, KPIs, and communication within the project
  • You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
  • You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
  • You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
  • You will guide and assist team to identify and analyzeproduction issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix

Skills Required :
All you need is...
  • 7 - 10years of relevant industry experience
  • Excellent communication skills and ability to respond to customer queries quickly
  • Ability to understand business needs and manage 24X7 shifts
  • Hands on expereince in Application Support on L2 is must.
  • Hands on expereince on Unix and SQL is must.
  • Good hands-on technical knowledge
  • Excellent domain knowledge in incident handling, production management, and audit processes
  • Experience in a complex global, matrix organization working across multiple time zones
  • Experience in working in ambiguous situations, working under pressure, and flexible work hours
  • Production-oriented with a sense of urgency and sensitive to production requirements.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

Apply Now
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