Credit Specialist Job in American Express

Job Description

Thisis a Band 28 requisition.

WhyAmerican Express?

Theresa difference between having a job and making a difference.

AmericanExpress has been making a difference in peoples lives for over 160 years,

backingthem in moments big and small, granting access, tools, and resources to take

ontheir biggest challenges and reap the greatest rewards.

Wevealso made a difference in the lives of our people, providing a culture oflearning

and collaborationand helping them with what they need to succeed and thrive. We

havetheir backs as they grow their skills, conquer new challenges, or even taketime to

spendwith their family or community. And when theyre ready to take on a new career

path,were right there with them, giving them the guidance and momentum into the

bestfuture they envision.

Becausewe believe that the best way to back our customers is to back our people.

Thepowerful backing of American Express.

Dontmake a difference without it.

Dontlive life without it.

JOBDESCRIPTION:

• Analyze risk on customer accounts, making sound decisions toensure recovery while maintaining high customer satisfaction levels viaCustomer Experience scores.

2.Purpose of the Role:

• Ensure maximum recovery on CM accounts through inbound/outbound telephone contact.

3.Responsibilities:

• Meet metrics on VoCM, Quality, Contact Rate and Collection.
• Ensure maximum recovery on accounts through inbound/ outboundtelephone contact in a timely and comprehensive manner to ensure customersatisfaction with Inbound and Outbound calling.

Minimum Qualifications

• Ensure maximum recovery on accounts through inbound/ outboundtelephone contact in a timely and comprehensive manner to ensure customersatisfaction with Inbound and Outbound calling.
• Ability to have a good conversation with Customers to driveperformance on effective Collections & Customer Service

2. Past Experience:

• 1-4 Years experience in Collections & Customer Servicing.
• Experience in 24x7 work setup is required

3. Academic Background:

• Graduate or Post-Graduate from a recognized University canapply.

4. Functional Skills/Capabilities:

• Proven analytical and problem-solving skills with a strongattention to detail.
• Ability to evaluate card members financial and account datato make sound business decision

5.Technical Skills/Capabilities:

• Ability to work in a fast-paced metric driven environmentwith proficient multitasking and navigation in a windows environment.
• Ability to analyze and interpret data in a systematicmeaningful manner

6.Knowledge of Platforms:

• Candidates with prior experience on platforms such as Triumph/ Legacy screens would be preferred

7. Behavioral Skills/Capabilities

• Strong interpersonal, communication and listening skills.Excellent negotiation skills.
• Demonstrated consultative experience, ability to influence,resourceful.
• Quick thinking ability to look for solutions for card membersis a plus.