Technical Support Engineer Job in Ansys

Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Key Duties and Responsibilities

• Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe.
• Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices.
• Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC).
• Stay updated with the capabilities of the latest Ansys Electronics product releases.
• Develop simulation best practices, solutions, and FAQs for the knowledge base.
• Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes.
• Participate in field testing of new releases to ensure that new features and workflows will address customer requirements.
• Be agile and open to new responsibilities based on the business need.
• Participate in other strategic team and company initiatives, as needed.

Minimum Education/Certification Requirements and Experience

• Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics.
• Sound knowledge related to the principles of RF/Microwave or SI/PI.
• Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
• Engaging personality, engineering curiosity, and willingness for continuous learning.
• Ability to work independently, as well as with others in a diverse team environment.
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
• Strong organizational and time management skills and a sense of urgency.
• Interest in working with customers.

Preferred Qualifications and Skills

• Master s degree in Electronics, Electronics and Communication Engineering.
• Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications.
• Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC.
• Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc.
• Willingness to travel (10% of time).

At Ansys, We Believe in Innovation and Collaboration

At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement.

Our Commitments:

• Amaze with innovative products and solutions.
• Make our customers incredibly successful.
• Act with integrity.
• Ensure employees thrive and shareholders prosper.

Our Values:

• Adaptability: Be open, welcome what's next.
• Courage: Be courageous, move forward passionately.
• Generosity: Be generous, share, listen, serve.
• Authenticity: Be you, make us stronger.

Our Actions:

• We commit to audacious goals.
• We work seamlessly as a team.
• We demonstrate mastery.
• We deliver outstanding results.