Customer Support Executives Job in Apex Talent Partners

About us:

We are 70+ member strong agri-tech startup, trying to build breakthrough technology products

for the backbone of this country - the farmers. We have the backing of the giant - Mahindra &

Mahindra, who is our strategic investor and have backed us through a recent Series C investment.

Our Flagship Product is the Krishe Smart kit (Also known as Simha Kit), which is an IoT-based offering

for tractor owners, more specifically the "Rental Entrepreneurs" (RE) who rent out their tractor as a

means to earn income. Over the last 2 years, we have created a 20,000+ strong user base which is

the biggest Agri-telematics deployment in India.

Responsibilities:

• Familiarize yourself with our product and service offerings to provide accurate information to

customers.

• Initiate recharge sales by contacting existing customers via phone and promoting the

benefits of our recharge services.

• Listen attentively to customers, understand their concerns, and provide appropriate

solutions or escalate to the relevant department for further assistance.

• Achieve monthly and daily Recharge sales targets to contribute to the team's overall success.

• Maintain accurate records of customer interactions and update the customer database

accordingly.

• Stay updated with industry trends, competitor offerings, and market dynamics to effectively

address customer inquiries and concerns.

• Collaborate with other team members and departments to ensure a seamless customer

experience.

Requirements and skills

• Fluency in Hindi, Marathi, Kannada, and Telugu (both verbal and written) to effectively

communicate with customers.

• Proven experience in sales, preferably in a customer service or call center environment.

• Strong communication skills, with the ability to listen actively and provide clear and concise

information to customers.

• Excellent problem-solving skills to address customer issues and find suitable resolutions.

• Ability to work in a target-driven environment and meet monthly and daily Recharge sales

goals.

• Strong organizational skills to maintain accurate customer records and handle multiple tasks

efficiently.

• Flexibility to adapt to changing business needs and work schedules.

• Positive attitude, self-motivated, and a team player.