Sales Relationship Manager Job in Appinsight Technologies

Job Purpose: To maximize the sales of a company s goods or services in many different settings. The incumbent is also involved with identifying new markets and business opportunities.

Job Description

will be involved in maintaining a good relationship with the sellers. They will ensure the retention of the sellers.

• Deliver & Maintain high seller experience at all times
• Manage day to day activities of the process
• Drive the team to achieve desired results
• Work with internal teams to resolve all seller issues within defined timelines
• Manage and drive staffing plans with the Service Planning team
• Actively contribute and lead process level improvement ideas to provide enhanced seller experience
• Act as point of escalation for sellers & internal customers
• Build action plans based on opportunity areas
• Motivate team members to perform to the best of their abilities
• Monitor and drive seller performance through collaboration with the Intelligence team
• Ensure all processes within the team are followed as per the SOP
• Periodically audit calls & emails to identify gaps & coach team members
• Drive seller centric culture within the team and walk the talk
• Plan, schedule and ensure consultant availability to handle volumes with desired service levels
• Build Company s Seller Support as the best support team across all Marketplace for sellers
• Escalate unresolved issues to the correct teams and follow up till closure
• Own, Plan & Conduct Performance reviews & appraisals for the team & team leads
• actively engage in R&R for the team and drive employee motivation
• All other duties as assigned.

Desired Skills & Experience :

• Should be analytical & process-oriented.
• Should have excellent written & verbal communication skills.
• Analytical bend, understand data, identify trends and infer action plans