Senior Software Support Engineer Job in Applied Materials

Senior Software Support Engineer

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Job Summary

Key Responsibilities

Roles and Responsibilities:

As a lead/senior software support engineer, your primary responsibility will be to resolve software issues reported from current product install base. You will be part of a cross functional team which will be responsible for successful deployment of software at customer site.

  • Review and respond to customer/field issues and questions. Troubleshoot/validate issues reported from the field, and submit bug tracking reports.
  • Responsible for verifying and validating software functionality. Make sure various customer use-cases can be satisfactorily met by the software.
  • Act as an interface between the Customer and Software team related to new products/features for Requirement gathering and Spec clarification. Responsible for smooth transition from development to deployment and acceptance at the customer sites.
  • Document software changes for new products, enhancements and defects. Work with Product team to gain strong domain and product functionality/architecture knowledge.
  • Possess the ability to differentiate between hardware, software and other configuration issues. Looking into code to debug issues using source code is an added advantage.
  • Manage Customer expectation to efficiently and professionally handle escalations. Ensure Software is not a showstopper for product success/performance.
  • Install and configure software releases on engineering and process lab tools. Work with tool owners and HW/process engineers to debug and triage issues seen on tools in internal labs.
  • Manage customer system configuration and setup for new products/features. Use software simulators to run customer scenarios for new products/features.
  • Lead cross-platform software validation activities for new products/features.
  • Develop and provide training to the field Software Support Engineers (SSEs) to ensure a fast response to customers software questions or issues.
  • Track software performance at customer sites. Plan for First in FAB introductions to ensure successful deployments.

Experience, Skills and Educational Requirements:

  • Excellent analytical skills, methodical problem solving skills and troubleshooting skills
  • Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.
  • Minimum 5 years of experience in software product support
  • Bachelor of Engineering degree in Computer Science/Information Science/Electronics/Electrical/Instrumentation with strong back ground in Industrial automation software
  • Background in Semiconductor Manufacturing/Industrial Automation is an added advantage
  • Strong understanding of SDLC
  • Prior experience in SQA methodologies is an added advantage
  • Basic exposure to programming languages like C, C++, Java is needed
  • Self-motivated and willing to learn new skills and technologies as needed
  • Ability to meet objectives, goals and deadlines with minimal supervision.

Functional Knowledge

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

  • Explains difficult or sensitive information; works to build consensus

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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